Frequently Asked Questions

What is unlocking ?

The unlocking service we offer allows you to use any network providers SIM card in your phone. Typically this involves unlock codes which are a series of numbers which can be entered into your mobile phone via the phones key pad to remove the network restriction and allow the use of other SIM cards. There are also other solutions which involve software and other ways to unlock your phone, so check that you are ordering the right solution for you.

It is 100% safe and secure ?

Payment : Your cards details are fully encrypted and processed over a secure server. We do not store your card details for maximum security. We also support PayPal, which has a Thawte certified 128bit SSL Security site.

Unlock : Removing the network restriction on your mobile phone with unlock codes is the safest form of unlocking available. You simply enter the necessary codes directly into your phone via the keypad to remove the network restriction.

It is really Fast And Easy ?

We provide a user friendly unlock guide, describing step by step instructions how to use the unlock code you will receive. Instructions vary with each manufacturer, however we always keep it as simple as possible, with no technical jargon !

You can check your order and processing time by login into the tracking page.
You'll be informed by email as soon as we get the code from the manufacturer.
Most of the time you will get your code whithin 2 business days.

Do you refund me if you don't find my unlock code ?

Full refund will be given in the unlikely event that we are unable to supply your unlock code.

How does it work ?

Remove the restriction is simple, quick and easy solution. All you need to do is to enter the unlock code we will provide you. All our codes include a very detailled step by step user's guide and email support.

How to obtain imei number ?

Simply type *#06# into your Samsung mobile keypad, this will bring up your 15 digit “IMEI” number on the screen. If you get more than 15 digit, just consider the first 15 digit. You can also find the IMEI number written on a sticker near the battery pack inside your cell phone.

IMEI = International Mobile Equipment Identity